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Aurora Labs Help Center

Ransom Zapper Help Manual

Simple help for browser protection, unsafe page warnings, browser messages, account access, support, and common computer questions.

You’re Protected Everything looks okay right now.
Needs One Step Windows still needs your permission to finish.
Protection Off Ransom Zapper is not stepping in right now.
Need Help? Choose the support option that matches what happened.

Getting Started

Ransom Zapper has two parts: the Windows app and the browser extension. The Windows app gives you the main dashboard and support options. The browser extension helps warn you before unsafe pages or strange browser messages cause trouble.

Install the Windows app

  1. Download Ransom Zapper for Windows.
  2. Open the installer.
  3. Follow the setup steps on your screen.
  4. If Windows asks for permission, click Yes.
  5. Open Ransom Zapper after setup is finished.
If Windows asks for permission, that is normal. Ransom Zapper will say: Windows needs your permission and Please click Yes when Windows asks.

Add browser protection

  1. Open Chrome or Edge.
  2. Add the Ransom Zapper browser extension.
  3. After it is ready, the extension may show: Browser protection is ready.

The extension is designed to keep working locally even when the desktop app is closed.

Using the Desktop App

The desktop app is the main place to see your protection status, recent activity, account access, computer checks, and help options.

Main status Shows whether protection is on, off, or needs one step.
Recent activity Shows recent times Ransom Zapper stepped in or updated you.
Support plan Shows your sign-in and subscription status.
Need help? Gives quick choices for browser messages, pop-ups, calls, clicks, or computer help.

Status messages you may see

  • You’re Protected: Ransom Zapper is ready.
  • Protection On: Ransom Zapper is ready in the background.
  • Protection Off: Ransom Zapper is not stepping in right now.
  • Needs one step: Windows still needs your permission to finish.
  • Needs your attention: Something happened and you can review it.

Browser Protection

Browser protection helps with unsafe pages, fake warnings, remote-help pages, suspicious account messages, and website message requests.

Extension popup

Click the Ransom Zapper icon in your browser to open the small popup. It can show whether browser protection is ready, whether protection is on or off, and trusted websites.

Extension settings

  • Protection: Turn browser protection on or off.
  • Trusted websites: Websites you trust and do not want warnings for.
  • Stopped sites: Websites that should always show a warning.
  • About & Help: Links for website, mission, and desktop support.
Only add a website to your trusted list if you expected to visit it and you trust it.

Unsafe Page Warnings

When a website does not look safe, Ransom Zapper may show a calm warning before you continue.

Messages you may see

  • This page doesn’t look safe
  • We stopped something unsafe
  • This site can let someone control your computer
  • This page is pretending to be Microsoft or Windows support
  • This page is pretending to be a trusted account message

What to do

  1. Stop and read the message.
  2. Close the tab if you were not expecting the page.
  3. Do not call phone numbers shown in scary pop-ups.
  4. Do not share passwords, payment details, or personal information.
  5. Use Allow once only if you are sure.
  6. Use Always allow this website only for websites you fully trust.
If you are unsure, close the tab and ask for help. You are not expected to figure it out alone.

Browser Messages and Pop-Ups

Some websites try to send repeated browser messages after you visit them. These can look like alerts, prize messages, account warnings, or fake computer warnings.

When Ransom Zapper notices this

  • This website is trying to send messages.
  • You do not need to allow messages from this website.

Use browser message cleanup

  1. Open Ransom Zapper.
  2. Go to Need help?
  3. Choose My browser keeps popping up strange messages.
  4. If your browser is open, Ransom Zapper may ask you to close it first.
  5. Save anything important, then continue.
Ransom Zapper should not say cleanup worked unless it really did. If your browser is open, close it first and try again.

Getting Help

The desktop app includes calm support choices so you do not have to explain everything perfectly.

Help choices in the app

  • My browser keeps popping up strange messages
  • Something popped up on my screen
  • Someone called or told me I have a problem
  • I clicked something I shouldn’t have
  • I need help with my computer
You’re in the right place.
You’re okay. We’ll take care of this together. You’ll stay in control the entire time.

Nothing happens unless you choose to connect.

My Account and Plans

Signing in connects this computer to your support plan.

Sign in

  1. Open Ransom Zapper.
  2. Find the Support plan area.
  3. Click Sign in.
  4. Enter the email used for your subscription.

Plan labels

  • Full Help Desk: Full computer help and online safety support.
  • Online Safety Support: Help for safer browsing and online concerns.
  • Not subscribed: The app could not confirm an active plan.

Sign out

Signing out clears the account from this computer. It does not need to remove your protection settings.

Windows Permission Messages

Some protection changes need permission from Windows before they can finish.

What you may see

  • Working on it…
  • Windows may ask for permission.
  • Please click Yes when Windows asks.
  • Windows still needs your permission.
  • Click Try again, then click Yes when Windows asks.

If you clicked No

  1. Open Ransom Zapper.
  2. Look for Needs one step.
  3. Click Try again.
  4. Click Yes when Windows asks.
Ransom Zapper should not keep asking over and over. If permission was denied, it should wait for you to choose Try again.

Computer Checks and Updates

The desktop app includes simple checks for extra peace of mind.

Quick Scan

Use this when you want a quick look at common areas that may need attention.

Full Scan

Use this when you want a more complete check.

Check for Updates

Use this to check whether a newer version of Ransom Zapper is ready.

Some checks may take a little time. The app should show a working message so it does not feel frozen.

Common Questions

Why did Ransom Zapper stop a page?

The page may have used wording, behavior, or website details commonly seen in online scams. Close the page if you were not expecting it.

What does Allow once mean?

Allow once opens the page this time only. It does not permanently trust the website.

What does Always allow this website mean?

It adds the website to your trusted list. Ransom Zapper will step aside for that website in the future.

Why does the extension still work when the desktop app is closed?

The extension keeps simple page settings in the browser so it can continue helping locally.

Why does Windows ask for permission?

Windows asks before allowing important computer changes. Click Yes only when you expected Ransom Zapper to make a change.

Why do browser messages keep coming back?

A website may have saved permission inside your browser. Use the browser message cleanup option and close your browser first if asked.

What should I do if someone calls and says my computer has a problem?

Do not give them control of your computer. Do not share payment information. Open Ransom Zapper and choose “Someone called or told me I have a problem.”

What should I do if I clicked something I should not have?

Stop using the page, do not enter more information, and choose “I clicked something I shouldn’t have” in the app.

Will signing out turn protection off?

No. Signing out is for your account and support plan. Protection settings should stay on this computer.

Ransom Zapper by Aurora Labs

Simple online safety, clear guidance, and friendly help when technology feels confusing.